Last updated 19 January 2026
Terms and Conditions
Teyaseer is an optional service that is provided by Aldar Properties PJSC and promoted by various entities and institutions of the Abu Dhabi Government, which may change from time to time ("Teyaseer"). Teyaseer ("we", "our" or "us") operates and manages this website and its content and provides the Services (as defined in Part B of these Terms). These terms and conditions (the "Terms") apply to all persons choosing to access or use Teyaseer and/or the Services ("Customer" or "you"). You should read these Terms carefully before registering with Teyaseer and accessing and/or using the Services.
A. Accepting these Terms
In registering to the obtain the Services, you hereby accept and agree to these Terms applying to the provision of the Services (as defined in Part B below) by Teyaseer to you.
If at any time the Customer no longer agrees to the Terms, the Customer must withdraw/opt out from the Services. Until such time that the Customer withdraws/opt outs from the Services, the Customer shall remain bound by the Terms. These terms may be modified by us from time to time.
B. Services by Teyaseer
At the time of registering with Teyaseer (upon which the Customer agrees to be bound by these Terms), the Customer will be required to select the services that the Customer requires Teyaseer to provide (the "Services"), and unless such service is selected at the time of registration with Teyaseer, Teyaseer will not be required to provide any additional services outside the scope of the Services.
Should the Customer require any additional services to be provided following the initial registration, the Customer must apply for the provision of the additional services via the system implemented by Teyaseer on its website, mobile application or another online platform from time to time (the "Additional Services"). The scope of the Services shall only be amended to include the provision of the Additional Services upon Teyaseer confirming approval of the Customer's application for the Additional Services.
To the extent that:
the Services may include one (1) or more site visits. For site visits related to construction activities or other services deemed necessary, the Customer acknowledges and agrees that the date and time of such visits shall be scheduled by Teyaseer at its sole discretion. For all other Services, site visits shall be scheduled based on the Customer’s request and subject to chosen date and time on the mobile app.
the certain Services include a review of any documentation provided, Teyaseer's review of any such documentation is strictly limited to a single review of the documentation. Should the Customer require any subsequent review following a revision of the documentation, the Customer must apply for the additional review via Teyaseer's website and Teyaseer will be under no obligation to undertake such review until such time that Teyaseer has accepted the Customer's request for an additional review of that documentation to form part of the Services.
In addition to the Services, Teyaseer shall, at its discretion, provide the Customer with access to template forms that Teyaseer has developed which may be utilised by the Customer to facilitate the Customer's overall design and construction program ("Template Documents").
C. Personal Data
In order for us to provide the Services to you, you agree to provide us with certain personal information and data relating to you including, but not limited to, your contact details (name, current address, contact information), information to check and verify your identity (UAE emirates ID, passport), your gender, your account details (such as your user name and login details), your personal and/or financial circumstances and any other personal data or information that we request from you or that you voluntarily provide to us during the course of the Services ("Personal Data"). We will take all necessary steps to ensure that your Personal Data is treated securely and in accordance with applicable laws and regulations and to provide you with a more efficient client Service. Our processing of your Personal Data shall be done in accordance with applicable data protection legislation and our Privacy Statement, a copy of which can be found on our website or requested from us. We may share your Personal Data with other organizations for the sole purpose of making the Teyaseer platform and the Services available to you, including, but not limited to, First Abu Dhabi Bank PJSC.
D. Termination and Suspension of Services
The Customer agrees that Teyaseer may terminate or suspend a Customer's access to the Services immediately if:
the Customer breaches these Terms;
the Customer's entitlement to the Abu Dhabi National Housing Scheme ("NHS") construction loan and/or mortgage is revoked or suspended ("NHS Loan");
except where at the time of registering with Teyaseer the Customer has already appointed its contractor and consultant (“Pre-appointed C&C”), the Customer appoints a contractor or consultant that is not on Teyaseer's list of approved contractors and consultants and the Customer's appointed contractor or consultant does not subsequently complete (or satisfy) Teyaseer's pre-qualification process, with the list of approved contractors and consultants to be determined by Teyaseer in its sole discretion and published on Teyaseer's website (as may be amended from time to time in Teyaseer's sole discretion) ("Approved C&C");
you choose to deviate from Teyaseer advice or not follow our recommendations in a way that we reasonably consider puts us at risk;
if the Customer’s Pre-appointed C&C is removed from Teyaseer’s list of consultants and contractors;
if the Customer's consultant or contractor status as an Approved C&C is revoked by Teyaseer; and
the Abu Dhabi Government ceases to fund the provision of program being operated by Teyaseer to enable the Services to be provided.
The Customer acknowledges and agrees that Teyaseer may, at any time, suspend or terminate the provision of the Services, for any reason whatsoever.
E. The Customer's Obligations
The Customer acknowledges and agrees to comply in a timely manner with its obligations set out in this Section E of the Terms.
The Customer:
must upon request provide Teyaseer with any documentation that is required to substantiate the Customer's continued eligibility to avail the Services;
must provide Teyaseer with any documentation prepared and/or created by the Customer's consultants and contractors in rellation to the Villa which Teyaseer deems, in its sole discretion, as being relevant to the provision of the Services;
must communicate with Teyaseer in a transparent, timely and open manner;
must notify Teyaseer of any decisions made in conjunction with the Services regardless of whether the decision of the Customer follows Teyaseer's recommendation;
must notify Teyaseer if its eligibility to receive the NSH Loan is revoked or suspended;
shall not appoint a contractor or consultant that is not an Approved C&C or a Pre-appointed C&C who is not listed by Teyaseer; In the event that the Customer chooses to appoint a contractor or consultant not endorsed by Teyaseer, they assume the responsibility of providing all requisite documents, information, and reports necessary for Teyaseer's service. Teyaseer shall not be held liable for any communicating with such non-endorsed vendors.
permission to monitor, analyse and compile information based on and/or related to your use of Teyaseer and/or the Services to improve existing features of our service and for other lawful business purposes in accordance with the UAE's Federal Data Protection Law No. 45 of 2021 and any other applicable law;
shall grant Teyaseer with permission to communicate directly with all stakeholders (including but not limited to the Customer's appointed design and supervision consultant(s) and contractor(s) involved in the design and construction of the Customer's Villa, with such line of communication required to enable Teyaseer to provide as required, to allow Teyaseer to be able to provide you with timely and accurate input; and
shall, upon request by Teyaseer, provide Teyaseer with a copy of any commercial information relating to the design and construction of the Customer's Villa build (such as (but not limited to) commercial responses from the Customer's appointed consultant(s) and contractor(s)).
The Customer acknowledges and agrees that a failure by the Customer to comply with the above obligations may result in a delay in the provision of the Services by Teyaseer, and the Customer hereby releases Teyaseer from any liability whatsoever in relation to any delay in the provision of the Services.
F. Limitations
The Customer acknowledges that the extent of the Services to be provided by Teyaseer are ultimately at the discretion of the Customer and are optional. The provisions of the Services will at all times remain subject to the following limitations:
the Services are being provided by Teyaseer to assist the Customer in facilitating the design and subsequent construction of the Customer's Villa. The Customer remains solely liable for any decisions made in relation to the Villa and for any communications with, and legal agreements between, the Customer and the Customer's consultant(s) and contractor(s). The Customer should seek independent legal advice in relation to any documentation prepared in connection with the Services, agreements to be or already entered into, and dealings, with the Customer's contractor(s) and consultant(s);
the Services are being provided by Teyaseer to assist the Customer with on-demand services and with annual subscription based services following completion of the Customer’s Villa. The Customer remains solely liable for settlement all costs incurred procuring such services from Teyaseer;
unless a particular service expressly includes the provision of a technical engineering review, the Services do not include project management, contract management, commercial management services or the provision of structural or engineering advice, and as such, Teyaseer does not and will not provide the Customer with any advice pertaining to property management, property maintenance services or facilities maintenance and management;
Teyaseer does not, and will not, contract with, nor have any commercial relationship with, any of the Customer's suppliers, contractor(s) or consultant(s), and as such, Teyaseer cannot, and will not, instruct them. All decisions are to be made by the Customer, and instructions are to be provided by the Customer to the Customer's engaged suppliers, contractors and consultants. If we provide you with details of our pre-approved contractors or consultants, you acknowledge and accept that this does not make Teyaseer in any way responsible for their services. In any case, where you do not choose a contractor or consultant that is pre-qualified with Teyaseer, you shall ensure that we are provided with all relevant information. The provision of the Services by Teyaseer to the Customer does not in any circumstances whatsoever give rise to an agency relationship and Teyaseer will not act as the Customer's agent;
as part of the Services, Teyaseer provides a quality assurance review and advisory service, but does not, and will not. approve or reject deliverables that are received from the Customer's contractor(s), consultant(s) or supplier(s), with the approval of any such deliverables remaining the sole responsibility of the Customer. To the extent that the Customer has any concerns with respect to the approval of any deliverable, the Customer should seek independent legal or technical advice in relation to the same; and
the Services cover the development of pre-defined deliverables and we are unable to develop or offer bespoke or customized deliverables for the Customer, with the Services available to the customer set out on Teyaseer's website.
G. Warranty Disclaimers
The Customer acknowledges and agrees that the provision of any legal advice is expressly excluded from the Services and the Customer should seek legal and/or technical advice as necessary throughout the provision of the Services (including in respect of any reports and/or documents prepared or submitted by Teyaseer as part of the Services) and the design and subsequent construction phases of the Villa generally.
Teyaseer will not, and cannot be required to, represent the customer in any matter relating to the same, be it legal or otherwise (including any disputes or claims with the Customer's appointed contractor(s), consultant(s) or supplier(s)).
To the extent that the Customer elects to use any Template Documentation produced by Teyaseer, Teyaseer provides no representations and warranties as to the form and content of the Template Documents and the Customer should consult with their appointed legal and/ technical(s) advisors in completing the same.
To the extent that there is any third party content posted on, transmitted through, or linked from the website operated by (or on behalf of) Teyaseer, the content of such third party content is the sole responsibility of the third-party originator of such content. Content is provided through Teyaseer “as is”, and the Customer agrees that the use of and reliance on any content is at the Customer's own risk, and that under no circumstances shall Teyaseer be liable for any content or for any loss or damage of any kind incurred as a result of the use of any content made available via the Services.
H. Indemnity
The Customer agrees to indemnify and hold the Abu Dhabi Government and Teyaseer (including their parent entities, affiliates, subsidiaries, directors, officers, employees and agents) harmless from any claims, including (but not limited to) reasonable legal fees, made by any third party due to or arising from any advice or content submitted, posted or otherwise provided by the Customer to Teyaseer (and vice versa) and for any breach by these Terms by the Customer.
I. No liability
Teyaseer shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever, including (without limitation), damages for loss of use, data or profits, arising from or in connection with Teyaseer and/or the Services. The Services made available or obtained from Teyaseer are accepted at the Customer's own discretion and risk, and the Customer will be solely responsible for any damages or losses you suffer.
The Customer acknowledges and agrees that any documentation prepared for, or provided to, the Customer by Teyaseer in the performance of the Services (which includes the Template Documents) is strictly prepared or provided for the sole benefit of the Customer (the "Teyaseer Documents").
The Customer acknowledges and agrees that the Teyaseer Documents do not and are not intended to be a substitute for the services provided and duties owed by the contractor(s) and consultant(s) to the Customer and to the extent that the Customer would like to disclose the Teyaseer Documents to its appointed contractor(s) and/or consultant(s) to facilitate the provision of the contractor(s) and/or consultant(s) services, the Customer must, prior to the disclosure of the Teyaseer Documents (or part thereof), procure that its contractor(s) and/or consultant(s) agree that the Teyaseer Documents are provided on this non-reliance basis. Teyaseer does not owe any duty or bear any liability to the contractor(s) or consultant(s) or the Customer arising out of, or in any way connected with, the Teyaseer Documents or any errors or omissions therein.
Should the Customer not be satisfied with the provision of the Services, and/or these Terms, the Customer's sole and exclusive remedy is to discontinue using Teyaseer and the Services.
J. Copyright and IP
The copyright (whether registered or unregistered) to all Teyaseer materials and documentation, including any associated intellectual property rights in relation to the same, is owned by Teyaseer and its affiliates. No reproduction, distribution, or transmission of such materials or documentation is permitted without the express written permission of Teyaseer. Any rights not expressly granted herein are reserved.
The Customer acknowledges and agrees that Teyaseer may take photographs of the Customer’s Villa and publish such photographs on Teyaseer’s website, social media platforms and other mediums without further consent from the Customer provided that the Customer’s Personal Data is not published.
K. Non-Disparagement
(a) The Customer irrevocably agrees that it shall not, at any time directly or indirectly publish, post, upload, transmit, communicate, or otherwise disseminate any statement, comment, review, rating, content, or other communication in any form (whether written, oral, electronic, or otherwise) on any online platform, mobile application, social media channel, website, review forum, messaging application, or other public or semi-public medium that:
1. Criticizes, disparages, or reflects negatively upon Teyaseer or any of its affiliates, shareholders, directors, officers, employees, contractors, or consultants;
2. May reasonably be expected to harm the reputation, goodwill, commercial interests, or business relationships of Teyaseer or any of the foregoing persons; or
3. Alleges misconduct, negligence, breach, or wrongdoing of any kind without first providing Teyaseer with written notice and a reasonable opportunity (not less than 30 days) to investigate and resolve the matter in good faith.
(b) The Customer further agrees that it shall not encourage, assist, solicit, or authorize any third party to make or publish any such statements. In the event of any breach or threatened breach of this clause, Teyaseer shall be entitled to immediate injunctive relief, in addition to all other remedies available at law or in equity, including recovery of damages, legal fees, and costs. The Customer acknowledges that any violation of this provision would cause irreparable harm to Teyaseer for which monetary damages alone would be an insufficient remedy.
(c) Teyaseer shall have the sole discretion and irrevocable right to remove, disable access to, or request the removal of any user-generated content, posts, comments, or other materials published on online platforms that Teyaseer reasonably determines to be false, misleading, defamatory, harmful to its reputation, or otherwise unlawful. Users acknowledge and agree that Teyaseer may take such actions without prior notice, and that Teyaseer shall not be liable for any loss, damage, or claim arising from the removal or unavailability of such content. Nothing in this clause limits Teyaseer’s right to pursue additional legal remedies in connection with defamatory or unlawful statements.
I. General
These Terms shall be governed by the laws of Abu Dhabi and the United Arab Emirates (as interpreted in Abu Dhabi) and any disputes that cannot be resolved amicably within ninety (90) days of one party notifying the other of a dispute, may be referred to the Courts of Abu Dhabi.
No person who is not a party to these Terms shall have any rights under or in connection with these Terms.
Where there is more than one Customer, your rights and obligations towards Teyaseer shall be joint and several.
Any notices or other communications pursuant to these Terms shall be through the Teyaseer portal or the address that you notify to us in your application to us, or such other address as you may register in writing with us. Should you wish to provide a legal notice to us, this must be sent to us via the portal and delivered in hard copy to the following address: [insert].
These Terms shall apply to any heir, successor or assigns of the parties.
Any delay or failure to exercise a right or remedy pursuant to these Terms shall not constitute a waiver of such rights.
In the event of any illegality or unenforceability of any part of these Terms, the remaining terms shall remain enforceable.
No variation of these Terms shall be valid unless such variation is recorded in writing.
You will not assign any rights or obligations under these Terms to any third party without our prior written consent.
Aldar Privacy Policy
The purpose of this Privacy Policy is to describe how ALDAR collects and uses the personal information provided by the visitors / customers (directly or through third parties), or which is automatically generated, when they interact with Aldar websites and mobile applications. This Privacy Policy applies to
www.aldar.comand other Aldar Group entity websites (“Websites”) and mobile applications [“Mobile Apps”], which are owned and operated by Aldar Properties PJSC and the associated entities (collectively, “ALDAR,” “Us,” or We”) following Aldar Group Information Security policies and processes.
CONSENT TO DATA PROCESSING
By accessing or using Aldar Group Websites and Aldar Mobile Applications, visitors and customers agree to this privacy policy with the understanding of their information being collected and how Aldar will treat it. If the visitor does not agree with Aldar’s policies and practices, he / she may not use Aldar Group Websites or Mobile Applications. To revoke your consent you can update your preference by clicking
Manage Cookie Settings.If the visitor has additional questions regarding the privacy and security of their personal information, they can reach us on
corporatecommunication@aldar.comAldar is committed to provide the highest level of security and privacy regarding the collection and use of the customer’s personal information through Aldar Group Web Sites and Mobile Applications.
This Privacy Policy informs the customer of how Aldar looks after their personal data when they visit Aldar’s website or use Aldar’s Mobile Applications (regardless of where they do so from) and informs them about their privacy rights and how the law protects them.
Personal information is defined as the information with which a person may be personally identified, such as:
first name, last name, post box number, mobile number, e-mail address, Aldar Property number, Aldar Plot/ Project name
about users computing device
details collected through the submission of Online forms, Mobile Application, Website Contact Us page.
use of tools such as interactive geo locators and
data collected using smart technologies sensor installed in Aldar owned premises and
any other personal information customer may choose to provide us with from time to time.
COLLECTION AND USE OF PERSONAL INFORMATION
The information we collect may include:
Information that the visitor provides by filling in forms, upload image(s) on any Aldar Group websites and/or Aldar Mobile Applications.
Personal information provided during a sales event, any contest/promotion sponsored by Aldar or Email or SMS campaign, responses to the surveys that might ask customer to complete for research purposes.
Search queries on the Aldar Group Websites or when the visitor report a problem with any of the Website or Mobile Applications.
Data collected from government agencies by Aldar. Please see Article 6, (Third Party Disclosure Restrictions) for more information
Records and copies of customer communication with Aldar. Please note that Aldar may record your telephone calls, chatbot conversations, emails and WhatsApp messages for training and quality purposes. Aldar will inform the customer/visitor at the start of any such recording.
Details of transactions & orders, (including payments) relating to your use of Aldar’s websites and/or Mobile Applications.
Data collected through Wi-Fi channels, customer footfalls channels, social media channels, point-of-sales, mall parking sensors,
Data collected through smart technologies (IoT) components & sensors installed in various Aldar owned premises.
Customers might interact with one of Aldar’s partners’ advertisements on Aldar’s websites and mobile applications and Aldar might receive and collect this information.
Career Portal: These includes recruitment portal across Aldar.
Aldar Loyalty Program: Once customers register for Aldar’s loyalty program, Aldar collects and processes their personal information and transaction history in accordance with the prevailing terms of the loyalty program.
Aldar also collects, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from customer’s personal data but is not considered personal data in law as this data will not directly or indirectly reveal customer’s identity. For example, Aldar may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on Aldar’s websites or Mobile Applications. However, if Aldar combines or connects Aggregated Data with your personal data so that it can directly or indirectly identify you, Aldar treats the combined data as personal data which will be used in accordance with this privacy policy.
If the customer makes any purchase through Aldar’s website, Aldar will use a third-party payment gateway and will not store customer’s credit card or other payment details. The third party that processes the payment will handle the customer’s payment data in line with their regulatory requirements.
Unless restricted by applicable law, a visitor or customer agrees that all personal information/data relating to you, collected by Aldar Group from Aldar Group Web Sites & Mobile Applications from time to time may be used and disclosed for such purposes and to such persons as may be in accordance with federal laws and regulations and as per Aldar Group’s current Information Security Policy.
PURPOSE OF USE
Aldar commits that all personal information collected and stored by Aldar Group is:
Used for specific business purposes to assess customer or visitor’s personal interest in Aldar Group offered product & services.
Used to better understand customer or visitor’s needs to design or improve Aldar’s products and services.
To speed up customer’s preferred searches on Aldar’s websites
Collected in compliance with federal laws and regulations by employing recommended security practices.
To contact the customer/visitor about their own- and third-party projects and services that may be of interest to the customer/visitor.
To generate or maintain records that is required in accordance with any agreements that Aldar has with government authorities in the United Arab Emirates from time to time, including sharing information for the purposes of maintaining public records and databases.
To respond to any queries or expression of interest made by the customer/visitor.
To manage the customer membership of Aldar’s loyalty programs used by Aldar.
To tailor relevant content to the visitor. Aldar may partner with third parties to help display relevant advertising and to manage Aldar’s advertising across multiple channels including social media platforms
Aldar will only use customer’s personal data for the purposes for which Aldar collected it, unless Aldar reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If Aldar needs to use your personal data for an unrelated purpose, you will be notified. Aldar will explain the legal basis which allows such usage. Please note that Aldar may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
BASIS OF USE
Aldar relies on the following legal basis for processing personal data in connection with the Websites and Mobile Applications:
Where customers have consented for Aldar to do so. Customers can remove their consent at any time. This can be done by contacting
Where Aldar is performing a contractual obligation in providing Websites and Mobile Applications.
To fulfil any legal obligations that Aldar may have in the United Arab Emirates.
Where Aldar needs to initiate or defend against any actions to claim rights or legal processing or related to judicial or security procedures.
Where the processing is necessary to protect your interests.
INFORMATION COLLECTION METHOD (COOKIES, GEO LOCATION, IP ADDRESS AND ITS USAGE)
Aldar Group Websites and Mobile Applications collect certain information about your computing device, browsing actions and patterns e.g., by use of cookies, device ids, etc.
Cookies - A cookie is an element of data or a small text file that a website can send to your browser, which may then store it on your system. Aldar uses cookies to coordinate the information on Aldar’s website as closely as possible to the preferences of you as a visitor (such as country and language choices). Further, cookies are used to personalize content and advertisements, to provide social media features and to analyse website traffic. Aldar also shares information about your use of Aldar’s site with Aldar’s social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
ALDAR.COM COOKIES
Below you can find out more about the purpose of each type of cookie that we use:
Strictly Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Performance cookies: Performance cookies play a crucial role in comprehending user interactions with our website. By anonymously collecting and reporting data, they offer valuable insights into vital areas such as page load times, user visits, navigation patterns, and error messages. This tracking of user page visits is instrumental in generating comprehensive reports that enable us to optimize the website for enhanced performance.
Functional cookies: Functional cookies are essential for the basic functioning of a website. They enable features like page navigation, access to secure areas, and remembering user preferences. Without these cookies, the website may not function properly.
Marketing cookies: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. They assist Aldar in converting leads by tracking cookies through third-party platforms.
The maximum retention period for tracked cookies is one year, meaning that Aldar do not retain cookies for longer than this duration.
Aldar Group Websites and Mobile Applications may collect following information:
Geo location data, site & pages visited, traffic data, logs and other communication data while using Aldar Group Websites and Mobile Applications.
Information about your computer, IP address, operating system, and browser type.
Web beacons may be used to count users visiting a web page or when an e-mail is opened etc.
Flash cookies may collect and store information about user likings and navigation.
Store information about your preferences, allowing us to customize our website according to your individual interests.
Aldar stores information in the cookies, but this does not include financial information or sensitive categories of personal data.
However, Aldar Group does not store any sensitive information such as customer information in the cookies. These cookies are used for the following purposes:
To identify customer’s when they visit Aldar’s platforms and to help them navigate through the platforms.
To help determine if they are logged into Aldar’s platforms.
To store information about their preferences and to personalize Aldar’s platforms for them,
To secure and protect your user account and Aldar’s platforms.
Aldar’s third-party partners may use cookies and non-cookie-based technologies to help Aldar show customers advertising based upon their browsing activities and interests. Aldar will not share their personal data with any third party for marketing purposes unless they have consented to Aldar doing so.
OPTIONS
If you don't wish to accept cookies from the Aldar website, you can: leave this website or configure preference by visiting the link given on our website to manage cookie settings (giving you the chance to decide whether to accept it) or to block all or certain categories of cookies. The browser can also delete previously stored cookies. Please see your browser's help facility for information on setting how cookies are handled. Even if you have turned off the setting in your browser that allows the use of cookies, you can still visit most of the sections available at Aldar web site.
You can at any time change or withdraw your consent by visiting the link given on our website to manage cookie settings.
PROTECTION OF INFORMATION
By employing stringent security measures in the collection of your personal information, all Aldar Group Online Forms are submitted to backend systems in a secured manner site through an encrypted session i.e., SSL channel, though Aldar do not guarantee security of your data outside Aldar perimeter.
Aldar Group limits its employees’ access to your personal information to only those personnel who hold a business reason for having access to such information.
Only authorised personal from the Organisation can access your information stored in the backend systems.
Aldar Group also educates all their employees about the importance of confidentiality and customer privacy. In addition, individual usernames and passwords are used by approved Aldar Group personnel to access your personal information & maintains an audit trails to further safeguard the privacy of your personal information by identifying, who accessed or in any way modified your personal information.
It is the customer’s responsibility to secure their Web Applications & Aldar Group Mobile App login ids & passwords.
As per privacy protection and Information Security Policy, Aldar Group never requests its customers to disclose any personal information through e-mails.
THIRD PARTY DISCLOSURE RESTRICTIONS
Aldar has put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. Aldar takes all reasonable and necessary steps to ensure that any third-party Aldar disclose your data to adheres to strict data protection and security measures. Aldar enters into data protection agreements with these third parties to maintain the confidentiality and security of your personal information.
Aldar has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where Aldar is legally required to do so.
Aldar do not provide customer’s personal information to other companies for the purpose of independent telemarketing or direct e-mail marketing of any non-financial products or services of those companies. Aldar upholds the utmost commitment to safeguarding customer data with the highest degree of confidentiality and security. Aldar’s stringent measures include robust encryption protocols that are intended to ensure the protection of personal data.
Your Personal information may be shared with third Parties, which may include service providers, business partners or other entities that Aldar have a contractual relationship with, for the following purposes:
Processing transactions: To facilitate payment processing and other transaction-related services.
Service provision: To provide specific services or products to you, such as shipping companies for product delivery.
Analytics and insights: To gain valuable insights and improve Aldar’s services through data analysis provided by trusted analytics partners.
Marketing and promotions: To deliver relevant marketing communications or promotional offers from carefully selected partners.
Legal obligations: for such purposes and to such persons as required to enable Aldar to fulfil its obligations under all applicable laws, orders, decrees, decisions, judicial requests and other binding instruments, such as reporting obligations and cooperation with law enforcement.
If you have chosen to participate our products administered and developed by a third party with which Aldar has a relationship.
With other businesses within Aldar, such as the Aldar customer experience team, which provides support services. including complaints handling, addressing concerns or enquiries, and to support with quality assurance.
Aldar may use carefully selected third parties to perform services on Aldar’s behalf or to assist Aldar with the provision of services to you. For example, Aldar may engage third party agents, distribution partners cloud service providers, IT service providers and other third parties to support and facilitate property sales and bookings, property handover, security services, brand promotions, marketing, advertising, communications, to personalize and optimize the service, to analyse and enhance data (including data about users’ interactions with Aldar’s services), and to provide legal, accounting, insurance, audit and other professional services. While providing such services, these third parties may have access to your personal information.
Aldar may collect and utilize your personal data for analytics, relevant messaging, improving your customer journey and experience. All information is secured and handled responsibly and protected in accordance with applicable laws and regulations.
Subject to overriding legal obligations Aldar may be required to comply with (such as disclosing information to law enforcement authorities), Aldar enters into data protection agreements with these third parties to maintain the confidentiality and security of your personal information. Aldarrequires all third parties to respect the security of your personal data and to treat it in accordance with the law. Aldar do not allow the third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with Aldar’s instructions.
UAE DATA PROTECTION LAW
The UAE Federal Government approved decree law no. 45 of 2021 on 27th November 2021 and it was published in the UAE Gazette to come into effect on 2nd January 2022. UAE Data protection law is applicable to Aldar and its group entities.
EUROPEAN UNION DATA SUBJECT: YOUR RIGHTS
The European Parliament adopted the European Union (EU) General Data Protection Regulation (GDPR) on 14 April 2016 & is effective from 25th May 2018. If you are accessing Aldar’s websites and / or mobile apps from the European Union, Aldar would like to highlight that Aldar is committed to full compliance to GDPR, which means that Aldar will only send key communications with your permission.
Being a real estate company, Aldar maintains information on those who buy, lease, rent the flat, plots, retail shops. If you would like to see the information Aldar retains about you, please contact the customer experience team on 800 ALDAR or internationally dial +971-2-8106400 on how to request this information.
You have the right to ask Aldar not to process your personal data for marketing purposes. Aldar will usually inform you (before collecting your data) if Aldar intend to use your data for such purposes or if Aldar intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms Aldar uses to collect your data. You can also exercise the right at any time by contacting at Aldar Customer Management & update your email preferences.
customercare@aldar.comAldar’s site may, from time to time, contain links to and from the websites of Aldar’s partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Aldar do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
EUROPEAN UNION DATA SUBJECT: ACCESSING AND CORRECTING YOUR INFORMATION. OPT-OUT
Being a real estate company, Aldar maintains information on those who buy, lease, rent the flat, plots, retail shops. Aldar also sends promotional material promoting its new development projects, new retail malls, shops and outlets, schools, or other offerings. From time to time, Aldar collaborates with other leading developers and UAE Govt. departments to promote other programs that may be of interest to the public in general. Aldar will always obtain your prior "opt-in" before sending you marketing communications. If you are an EU citizen and at any time, you do not wish to receive marketing material, every marketing e-mail will include an opt-out link at the bottom, or you may notify Aldar in writing to Aldar Customer Management
However, this does not include opting-out of Aldar relationship or transactional notices. Be aware that if you possess a flat/unit(s), rented /leased a shop, plots etc. you may not opt-out of any Aldar relational or transactional notice.
To opt-out of Interest-Based Ads, please disable cookies through your browser settings.
You can review and change your personal information by sending an email at Aldar Customer Management
to request access to, correct or delete any personal information that you have provided to us.
Aldar may not accommodate a request to change information if Aldar believes the change would violate any UAE law or legal requirement or cause the information to be incorrect.
TRANSFERS OF PERSONAL DATA OUTSIDE OF THE UAE
The personal information that Aldar collects from you may be transferred to, and stored at, a destination outside the UAE. It may also be processed by staff operating outside the UAE who work for Aldar or for one of Aldar’s third-party vendors.
Whenever Aldar transfers your personal data out of the UAE, Aldar will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws
Aldar will only transfer your personal data to territories that have been deemed to provide an adequate level of protection for personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (the “PDPL”); or
If the transfer is to another territory not considered adequate, Aldar will only proceed with the transfer if another lawful mechanism in accordance with the PDPL has been implemented.
DATA SUBJECTS IN JURISDICTIONS OUTSIDE OF THE UAE
If you are accessing Aldar’s websites and/or Mobile Applications outside of the UAE and you are a resident in a jurisdiction outside of the UAE, there may be other lawful basis that Aldar rely on for processing personal data. For example, Aldar may need to process personal data where it is in Aldar’s legitimate interests to do so.
You may have rights in relation to your data in these jurisdictions. Should you wish to exercise your data protection rights under these jurisdictions, please contact Aldar’s customer experience team on 800 ALDAR or internationally dial +971-2-8106400 or contact your local supervisory authority.
YOUR DATA PROTECTION CHOICES
You may request certain actions or preferences in relation to your personal data. These requests may include:
access: to receive access and copies of your personal data.
rectification: to amend any inaccurate personal data which we hold about you.
erasure: to erase the personal data we hold about you (subject to our legal requirements).
restriction of processing: to restrict our processing of your personal data in certain circumstances.
data portability: to provide you with your personal data in a structured, commonly used, and machine-readable format and have your personal data transmitted to another data controller in certain circumstances and where it is technically feasible.
object: to object where Aldar processes your personal data for direct marketing purposes. You have the right to ask Aldar not to process your personal data for marketing purposes. Aldar will inform you (before collecting your data) if Aldar intends to use your data for such purposes or if Aldar intends to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms Aldar uses to collect your data. Aldar will always obtain your prior "opt-in" before sending you direct marketing communications. There are Opt-out links to “unsubscribe” or “opt-out” of receiving marketing communications on each marketing communication we send to you, or you are sent by a third party. Alternatively, you can contact at Aldar Customer Management and update your email preferences.
Aldar’s site may, from time to time, contain links to and from the websites of Aldar’s partners (which may include government partners), advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies that will apply and are not subject to this privacy policy. Aldar does not accept any responsibility or liability for how these third parties use your personal information. Please check the relevant policies before you submit any personal data to these websites.
Aldar may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. Aldar may also contact you to ask you for further information in relation to your request to speed up our response.
RETENTION AND ANONIMIZATION OF YOUR PERSONAL INFORMATION
Aldar will retain your personal data for the duration required to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, Aldar considers the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which Aldar processes your personal data and whether Aldar can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
In some circumstances Aldar will anonymize your personal data (so that it can no longer be associated with you) for analytics, market research and business development purposes, in which case Aldar may use this anonymized information indefinitely without further notice to you.
POLICY CHANGES
Aldar Group reserves the right in its discretion to change without warning or notice any information or material contained on the Aldar Group Websites & Mobile Applications related Policies and its Terms and Conditions, under which the Aldar Group services are used & offered. You are responsible for periodically visiting Aldar Group Websites and this privacy policy to check for any policy changes. Aldar regularly reviews the privacy policy and may change this policy at any time. This version was last updated as the per the version history shown at the beginning of this document.
CONTACT INFORMATION
It is important that the personal data Aldar holds about you is accurate and current. Please keep Aldar informed if your personal data changes during your relationship with Aldar.
If you have any questions in relation to this policy, you may contact at Aldar data governance team
If you have any complaints or concerns about Aldar’s use of your personal data, you may be able to contact an appropriate supervisory authority. However, Aldar would appreciate the ability to speak with you before doing so and may be able to address your concerns.
ISO 27001:2022 CONTROL REFERENCE
A.5.34 Privacy and protection of PII
OWNERSHIP
The Aldar Group Management Committee is responsible for the implementation of this policy. Operationally, the ownership of this policy lies with the Group Technology Function at Aldar Group.